Capgemini’s standard processes must be tailored to reflect any Client or third party touch points.  The resulting processes are then reviewed with the Client to ensure continued buy in. 

Typically the Service Delivery Processes Lead would carry out the below tasks to help design the to-be process model:

·     Review Service Engagement Catalogue

·     Identify the final list of processes (including additional supporting processes like capacity, configuration management, etc.)

·     Identify the interaction of these processes within the list identified as well as with other Client processes

·     Identify stakeholders (Capgemini internal and Client teams)

·     Prioritize the processes from definition and implementation point of view

·     Define the various roles and responsibilities

·     Identify integration points with internal Capgemini and Client processes.